Privacy policy

We, “RINNO HOTEL” (hereinafter referred to as MB “Gausos Ragas” or us) respect the privacy of our guests and those who are interested and we are committed to protecting, fairly and lawfully maintaining and maintaining the principles governing the collection and use of information on our website, as well as other information on the provisions and principles for ensuring the protection of personal data. If you have any questions regarding the processing of personal data, please send us an e-mail.:


MB “Gausos ragas”, when processing personal data, follows the requirements for the processing of personal data established in the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other legal acts related to the protection of personal data. the General Data Protection Regulation of 25 May 2016 (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data).

WE COLLECT DATA ABOUT OUR GUESTS USING: e-marketing and registration forms; when you order our services; after you provide details about yourself through the booking system.


Basic data: name, surname, identity document number and date of birth, contact details, etc .; data required for the provision of services or the sale of goods: order data, information contained in invoices, data relating to payments, etc .; data generated by electronic means and our services. Video data recorded by “RINNO HOTEL” (MB “Hausos ragas”) video surveillance equipment; other data that is collected with your consent and that is defined in detail at the time your consent is requested.


We use your personal data for the following purposes: to provide you with accommodation and wellness services for the conclusion and execution of contracts, to administer a customer database, including the administration of customer complaints, inquiries and registration; by sending you information about our services and special offers (if you agree to receive such information), contacting you regarding the quality assessment of the provided services; assessing customer solvency and managing potential indebtedness; ensuring the security of customers, employees and premises (video surveillance). Contact us by phone or email with your consent. For direct marketing purposes, we will endeavor to send you information about special offers that may be of interest to you. You can adjust your receipt of this information at any time by contacting us by email. You have the right to object to the processing of your personal data for the purposes of direct marketing without stating the reasons for the objection, as well as to request in writing the correction of incorrect, incomplete, inaccurate personal data. We will protect your personal information to the extent necessary to fulfill the purposes set out in this Privacy Policy. Data is stored for a maximum of 3 years for subscription and direct marketing purposes. You have the right to access your Personal Data held by us. In order to find out what personal data we have collected or received and from what sources, for what purposes it is processed and whether all your personal data is complete and correct, you must contact us in advance from the email address provided to us. We do not provide such information over the phone.


Under no circumstances will the personal data you provide be shared with third parties, except in the following cases: with your consent to the disclosure of Personal Data; law enforcement institutions in accordance with the procedure provided for in the legal acts of the Republic of Lithuania; companies that manage joint debtors’ files or administer debts; partners, such as successors in title, in the event that, in order to ensure efficient debt management at MB Gauso ragas, RINNO HOTEL transfers the right of claim to the amount payable by the client.


By submitting a written, e-mail or telephone request to us to suspend the processing of Personal Data. find out what data we process about you. be forgotten, demand that we destroy the data we process about you. require us to transfer the data we process about you to another controller. by not agreeing to the Privacy Policy, your consent to the processing of your Personal Data. expressing your disagreement immediately or submitting a subsequent notice of disagreement with the processing of your Personal Data for Direct Marketing purposes.


We use cookies to identify you on our websites. Our goal is to personalize the services as much as possible according to your interests. A cookie is a small piece of information that our server sends to your computer’s hard drive so that the website remembers you. This information may include site settings data, a page URL link, and a unique identification code generated. We use the information obtained from cookies: to prevent re-booking for website visitors; in order to provide guests with more personalized offers. Most browsers are set to accept cookies automatically. You can disable cookies in your browser, but be aware that if you do so, you may lose access to many of the features that are necessary for the website to function properly. If you need more detailed information, our website cookie is valid for 3 years. We use: cookies – to protect or show the user a cookie alert.


If you have any questions regarding the processing of personal data or this Privacy Policy, or have suggestions, please contact us at: Vingrių st. 25, LT-1309 Vilnius, el. mail:, phone: +370 61214101